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Connectwise unbundle ticket

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Connectwise unbundle ticket

Creating a service ticket via the Support Portal.ConnectWise Manage handles merged tickets and child tickets two separate ways in the background, so here's a quick cheat sheet on how that works on Brightgauge. For more information on combining tickets in Manage, please refer to Combined Service Tickets. ConnectWise Manage Cloud. By default, datasets for Manage Cloud include child tickets.

ConnectWise Manage handles merged tickets and child tickets two separate ways in the background, so here's a quick cheat sheet on how that works on Brightgauge. For more information on combining tickets in Manage, please refer to Combined Service Tickets. ConnectWise Manage Cloud. By default, datasets for Manage Cloud include child tickets.Typically we create a new ticket, then go into the master ticket go to the service tab, check off the child ticket and select child ticket under actions. Depending on the version of CW you can do add above or use the bundled tickets section. Yes bundling the ticket - this option is on any service ticket towards the bottom.

Tickets are effectively DELETED when you merge them. In the database, under the table "job_ticket" find the ticket number ("job_ticket_id") and there should be a "deleted" column. Set it to "0" (Zero) Please only take this as advice, and you really shouldn't mess with the DB directly.Jun 12, 2018 · Open the gauge in the Gauge Builder. Add the parent field as a filter and set it to is NULL. Click Update. Previously, there was no way to detect merged tickets through the API. This meant that, unlike child tickets, we couldn't filter out merged tickets as we did not see anything marking them as merged.